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Lost funds on jaxx shapeshift

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I tried to shapeshift BTC on my jaxx wallet to ZEC and the transaction is confirmed but i have no money in my ZEC wallet.
The exact same thing has happened to me. I don’t know what to do
scaffif wrote:
Fri May 18, 2018 6:19 pm
I tried to shapeshift BTC on my jaxx wallet to ZEC and the transaction is confirmed but i have no money in my ZEC wallet.
I tried this and the funds are still missing.