patch wrote:
Mon Feb 19, 2018 12:02 pm
Just another update, I rang HMRC again this morning and they told me that border force were clearing parcels from the 16th now and it’s strange that it’s not passed through yet and they gave me the number for ParcelForce residential and told me to give them a call because they should be able to track it down and get it moving again.

I gave them a call and they said to call ParcelForce residential and I explained what’s happened and what HMRC said etc, and they basically said HMRC we’re lying and that border force are only about a week behind and that it should clear by the end of the week and if it doesn’t to get in contact with the sender and ask them to contact the postal service in China.

I’ve spent like half hour on the phone and got passed around to different people and we’re still not any closer to getting our ID’s or any sort of clear update, fml :oops:
sounds pretty fucked mate. customs was good to me, seems like many haven't quite had the same luck. shit needs to get moving